The test is simple.
If the task is repeated, rule-based, copied between tools, or checked the same way every time, it is probably workflow work.
Repeats.
Every Monday, someone rebuilds the same report — same four sources, same slide template. They've done it forty times.
Routes.
A lead fills out your form. The same details get typed into three more tools before anyone replies.
Reviews.
Every quote over a certain amount waits on a human read-through. The rules are written down. The reading still takes two days.
